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- Control service delivery from design to improvement.
Control service delivery from design to improvement.
ISO 20000-1 — IT Service Management. IT services degrade quietly: a change here, a workaround there, and eventually nobody can say what the service actually is. ISO 20000-1 examines whether the service is defined, delivered and improved as a managed system.
Certification programme — accreditation is not claimed on this page.
Each standard page states its accreditation status exactly as it appears in the current official documents of Global Energy Up. The phrase “accredited certification” and any accreditation symbol are used only where the standard and the activity fall inside the published official scope.
Field status: a current accreditation document for this programme has not yet been received in a publishable form. The programme is therefore presented here without an accreditation claim — and the absence of evidence is not a conclusion in either direction.
Three specific situations.
- A managed-service provider whose clients require certification.
- An internal IT function under pressure to demonstrate service levels.
- An organisation after a major outage that exposed undocumented dependencies.
What has to be evidenced.
- Service planning, the service catalogue and service levels
- Design and transition of new or changed services
- Incident, problem and change management
- Configuration and asset information
- Supplier and customer relationship management
- Service continuity and availability
- Measurement, reporting and improvement
Not a one-time inspection.
Application and review
System scope, sites, activities, effective personnel count and outsourced processes.
Global Energy UpStage 1
System readiness: documentation, internal audit, management review and site arrangements.
AuditStage 2
Implementation and effectiveness in practice, against evidence.
AuditCorrection and corrective action
Nonconformities addressed and their effectiveness examined.
ClientIndependent technical review
Performed by someone who took no part in the audit.
Independent reviewerCertification decision
Taken by authorised personnel who did not participate in the audit.
Authorised decisionSurveillance
Periodic audits confirming continued conformity during the cycle.
AnnualRecertification
Full review of continued effectiveness before renewal after three years.
Every 3 years
The limit, plainly.
Certification does not mean your product conforms and does not mean your performance is excellent. It means your management system met the requirements of the standard at the assessment date, within the scope and sites shown on the certificate.
Management-system certification services are delivered by Global Energy Up. Energy Up International does not issue management-system certificates.
Act
Describe the claim — not the service.
Tell us what must be relied on, who will rely on it and by what date. We will confirm the correct programme, evidence requirement and responsible entity — or tell you it is outside our scope.